Terms & Conditions

Return Policy

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.

 Online Purchase Return

Items delivered by Standard Shipping that were received damaged or have a manufacturers defect:

If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.

Customer Care  469-497-0974, Monday through Friday, 10 a.m. to 7 p.m. (CT) & Saturday, 10 a.m. to 5:30 p.m. (CT)

 Items delivered by Home Delivery that were received damaged or have a manufacturers defect:

You have 72 hours after a No-Hassle Delivery + Assembly or Free Doorstep Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for No-Hassle Delivery + Assembly or Free Doorstep Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.

Taxen Furniture and Mattress Outlet © 2020